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Patient Handling

When people are in pain or are frightened, they can react in a variety of ways. Learn how to best respond to different patient scenarios, maintain patient confidentiality, and properly secure and move a patient.

Course Name Course Description Length
Angry Patients People get upset about their situation and tend to take it out on those of us in EMS. Here are a couple of tips on how to develop rapport with angry patients so you can do your job. 10m
Be Honest With Patients and Family Honesty is the best policy for interacting with patients and family; particularly regarding the death of a loved one. 5m
Cell Phone Talking Patients In this episode of Remember Two Things, Steve Whitehead gives us a couple tips in dealing with these patients who can’t hang up. 5m
Customer Service In this video block course, a multitude of topics will be covered, including honesty with patients and their family, how to deal with patients on their cell phones, and final words when parting with patients. This course also offers three videos that apply specific situations you may find yourself in, as it relates to customer service. 1h
Decisions and Control After watching this video, the viewer will be able to explain why it is helpful to give the patient control of decisions provided they are competent to take control and why it is helpful to take over control and decision making when the patient is not competent to make decisions on their own. 5m
Final Two Things to Say to Your Patient Steve Whitehead shares a tip about the final two things you should say to patients. 5m
HIPAA For First Responders This course covers the basics of Health Insurance Portability and Accountability Act or HIPAA. This course will explain the concept and rules related to HIPAA and the necessary safeguards you should take as a First Responder. 1h
Lifting and Moving the Patient on the Stretcher Steve Whitehead passes on two tips for safely moving and lifting patients. 5m
Patient Restraint After watching this video, the viewer will be able to explain why it is important to not restrain in the prone position and why you need to have access to the keys if restraints are used. 10m
Patient Safety Patient safety is an important piece of the commitment EMS makes to the community. This lessons reviews ways to prioritize safety of your patients. 10m
Stretcher Safety Tips The stretcher is one of the most commonly used pieces of EMS equipment. This lesson reviews some quick tips for safe stretcher operation. 5m
Suicide Awareness EMS providers frequently deal with patients who have a history of mental illness. This video reviews techniques for dealing with patients discussing or attempting suicide. 15m
Talking to The Family After watching this video, students will be able to explain why we should always check with the family before transporting their relative/loved one to the hospital as well as explain the importance of giving the family driving directions, if time permits. 5m
The Importance of Critical Care As more and more patients are being transferred between facilities, the role of critical care paramedics has increased. 10m
Tips for Better Patient Assessment In this segment Chris Cebollero discusses some tips and pearls about this essential EMS skill. 10m
What Would You Do: Dear Patient: We Hate You Steve Whitehead and Dr. David Tan discuss how to handle a partner who constantly demeans your patients. 15m
What Would You Do: Don’t Cut My Leathers! Steve Whitehead and Dr. David Tan discuss options for responding to motorcycle collisions. 10m
What Would You do: The Immobile Patient and the Frequent Call When the family wants to transport a ,frequent flyer patient who doesn’t want to go and when ER care is not really the most appropriate care for the patient EMS providers can have a dilemma. What would you do? 10m